Frequently Asked Questions

  1. Where is Lonarc located? Our workshop and warehouse are based in Medellín, Colombia.

  2. Do you handle international shipments? Yes, we offer worldwide shipping.

  3. Do the swimsuits come with cups or pads? No, none of our swimsuits include cups or foam padding. We made this design decision for a few reasons. Firstly, since our swimsuits are reversible, having cups would not provide consistent support for both sides. Secondly, cups can deteriorate over time, creating waste that is not environmentally friendly. Lastly, we aim to celebrate the natural beauty of every woman and prioritize their comfort without relying on additional enhancements.

  4. Do you offer wholesale sales? For any business-to-business (B2B) inquiries, please contact us at contact@lonarc.co.

  5. Do you carry all sizes? Yes, we offer a wide range of sizes, spanning from XXS to XXL.

  6. How can I track my order? Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your delivery.

  7. What is your return policy? We accept returns within 7 days of the delivery date. The item must be in its original condition with tags attached. Please refer to our Return Policy for more detailed information.

  8. How can I contact your customer support? For any inquiries or assistance, you can reach our customer support team by emailing contact@lonarc.co. We strive to respond promptly to ensure your satisfaction.

  9. Are there any special care instructions for the swimsuits? To maintain the quality of your swimsuit, we recommend washing it with cold water. Using hot water can cause colors to fade and elasticity to be compromised. It is advisable to rinse the swimsuit after each use, hand-wash it after a few wears, and if machine-washing is necessary, place it in a protective mesh bag.

  10. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure online payment options.